DATA PROTECTION AND PRIVACY POLICY

1. Introduction

  • Furaha Finds is committed to protecting the privacy and security of our customers' personal information. This policy explains how we collect, use, disclose, and safeguard your data.

2. Information Collection We collect information when you:

  • Register on our site or place an order.
  • Participate in promotions or surveys.
  • Communicate with us via support channels.

    The data collected includes your name, email address, phone number, delivery address, and payment details.

3. Use  Of  Information Your data is used to:

  • Process transactions.
  • Deliver products and services.
  • Communicate with you about orders, products, services, and promotional offers.
  • Update our records and maintain your accounts with us.
  • Improve our store and platform.

4. Data Sharing

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except in the following cases:

  • To trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

6. Rights Of Data Subjects You have the right to:

  • Access and obtain a copy of your data on request.
  • Require the organization to change incorrect or incomplete data.
  • Require the organization to delete or stop processing your data.
  • Object to the processing of your data where the organization is relying on its legitimate interests as the legal ground for processing.

7.  Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

8.  Contact Information

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to support@furahafinds.com.

RETURN POLICY FOR FURAHA FINDS

We want you to be completely satisfied with your purchase. If you are not satisfied, you can return your item within 30 days for a full refund. Please ensure the product is in its original condition and packaging.

1.  Return Period

General Return Policy

  • Customers can return products within 3 days of receipt for a full refund or exchange, provided the items are in their original condition, with all original packaging and no signs of use.

2.  Return Conditions

Eligibility

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Receipt or proof of purchase is required.

Non-returnable Items

  • Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

3.  Return Process

Initiating a Return

  • To initiate a return, contact our customer service team at support@furahafinds.com with your order number and details about the product you would like to return. We will provide you with instructions on how and where to send your package.

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is a result of our error (you received an incorrect or defective item, etc.). In such cases, we will cover the return shipping cost.

4. Refunds

Refund Timing

  • Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved Refunds

  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 10 business days.

5. Exchanges

Defective or Damaged Items

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@furahafinds.com.

Exchange Process

  • Follow the same process as for returns. If the exchange is approved, the new item will be dispatched as soon as the returned item is received and inspected

6. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

7. Customer Service

  • For more information about our return policy, or if you have questions, please contact us at support@furahafinds.com.