Help & FAQs

Yes! Visit our experiential store at Corner House, 14th Floor, Wing B (intersection of Mama Ngina & Kimathi Street, Nairobi CBD). You can view select products, get personalized recommendations, or collect your order.

Absolutely. Some popular items are available for viewing at our experiential store. Reach out on WhatsApp +254 745 549 999 / +254 743 969 669 to check availability before visiting.

• Within Nairobi CBD: Free
• 1–5 km from CBD: KES 250
• 5–15 km from CBD: KES 300
• 15–20 km from CBD: KES 350
• 20–25 km from CBD: KES 400
• 25–30 km from CBD: KES 450
• Upcountry (outside Nairobi): From KES 300- via courier
• Other areas: Delivery fees vary and will be confirmed during checkout or through WhatsApp +254 745 549 999 / +254 743 969 669.
• Bulky Items and Furniture : 2000 - 5000 depending on the location
  
  

• Within Nairobi: 2–3 hours after order confirmation
• Upcountry: 1–3 days, depending on your location and courier service
  

Yes! You’re welcome to pick up your order at our experiential store at Corner House, 14th Floor, Wing B.

8.30am to 5.30pm Monday-Saturday

• Nairobi deliveries: Yes, we offer Cash on Delivery
• Upcountry (via shuttle/courier): Payment is required upfront
• Upcountry (via SpeedAF): Payment on delivery is available, but courier fees must be paid upfront
  

We accept M-PESA, Airtel Money, Visa, Mastercard, American Express and Cash on Delivery

Yes, returns and refunds are possible within 3 days of delivery, if the item is unused and in original condition. Some items (e.g., hygiene-related) may not be returnable.

Notify us via WhatsApp within 24 hours with clear photos. We’ll guide you on replacements or refunds according to our policy

Refunds are processed within 3–5 business days after we receive and inspect the returned item.

Yes! For bulk purchases or gifting needs, please email us at sales@furahafinds.com or WhatsApp +254 745 549 999 / +254 743 969 669

Definitely. We offer custom gift packaging and handwritten notes on request

The fastest way to contact us is via WhatsApp using the green button on the site or by calling us directly on +254 745 549 999 / +254 743 969 669. You can also DM us on Instagram or Facebook.

We’re available Monday–Saturday, 7:00 am to 9:00 pm, and Sundays from 2:00 pm to 9:00 pm.